It should never have gotten to the gear it was in though, because at every turn I was stymied when I tried to purchase a ball from the bowling center my league bowls at (ABC West).
The first time I called I was told the guy who fits people for new balls was on vacation and to try again on Monday. I asked if I could make an appointment so I could be sure to get in, and they said just to talk to him when he gets back. Strike One.
The second time I called I asked about making an appointment for a fitting. The lady said, "Well, if you buy a ball here, he'll fit you for it!" Um...okay. I asked when I might be able to come in, and she said he was on the other line right now, but he knew he'd be in until four today. This was in the middle of the week, when the normal working world is not going to make it to a bowling center before 5. "Okay," I said, "I'll just show up some time when the pro shop is open..." I was about to ask for the hours, but before I could do so, she said "okay" and hung up. Strike Two.
Saturday morning I hopped online and checked their website to see if their pro shop hours were online. No luck. I told Beth that I was going to go and see what happens, and if nothing works, I'm trying Trindle Bowl, since they're closer and might like a customer that ABC spurned. Beth suggested that I call to see if their pro shop is open before I drive all the way down there. Duh!
So I called them around 2 o'clock, and asked if their pro shop was open today. It was! Until 4:00. Hooray! So I got down there at 2:45. The pro shop was closed. I asked the kid at the counter what happened, since I just called 45 minutes ago and was told it was open. He said "he left." Strike Three.
On the way home I swung by Trindle Bowl. I didn't expect their pro shop to be open, since their hours are posted online, but maybe someone there could help me out. I asked at the desk if could get some help for the pro shop, and they told me that the guy wasn't there. I asked if I could make an appointment for a ball fitting. They said yes! I made an appointment for Sunday night at 8 PM.
Not only did I get the fitting, but they had a ball in stock that fit what I was looking for and I took it home last night. It's an AMF300 Nkryption Code. It's a little ugly (probably why it was on sale) but it certainly is a step up from my department store urethane ball.
And that is how you lose a customer.



